We reccomend you to contact the company itself first and discuss the issue. Then you should wait for an answer to your complaint and only after that we might be able to help you further. In most cases, the company has up to 3 weeks to respond
to your complaint.

If your claim is rejected by the company you can turn to DAFM. Submit a complaint by filling all the 02 information required and attach copies of all documents you have that relate to your dispute.

Let us do our job! Your best interest always comes first. If you are not satisfied with the reply from complaints service, contact an arbitration or mediation schemes